Joana Galvao – Say It Right

Say It Right: Your Professional Communication Toolkit

A complete library of templates to help you communicate with clients effortlessly.

Imagine no longer staring at a blank screen, unsure of how to respond to clients. This program offers a collection of 100 pre-written communication templates to help you handle every professional situation with confidence. The goal is to make your professional life easier by giving you the right words for any scenario.

✅ What You Get

This toolkit gives you the power to communicate clearly and professionally, so you can:

• Get great testimonials: Use “magic words” to get amazing reviews from your clients.
• Turn down bad leads: Politely say no to clients who aren’t a good fit, without any awkwardness.
• Land new clients: Impress potential clients so much they can’t wait to work with you.
• Stop “scope creep”: Firmly set boundaries to protect your time and energy.
• Get paid on time: Follow up on overdue payments effortlessly and without stress.

Meet the Creator: Joana Galvão

For over ten years, Joana Galvão has led an award-winning design agency, Gif Design Studios, which has been fully booked since day one. Her work has been recognized by major publications like Brand Brilliance and Digital Marketer. Without ever needing ads or content marketing, she’s built a successful business by mastering client relationships. Now, through Ambitious Creatives, she shares that expertise with you, helping you attract the right clients and build a thriving, sustainable business.

✅ Sample Email Templates

This program includes specific templates for many common situations. A few examples are:

• A template to get a testimonial that makes you look like a rockstar.
• A polite way to decline a lead that isn’t a good fit.
• The perfect message to convince a hesitant potential client to say “yes.”
• A clear and firm script to stop a project from expanding beyond its original scope.
• A simple way to follow up when a client’s payment is overdue.